Frequently Asked Questions

How do I place a wholesale order?

To place a wholesale order, you can browse our product catalog on our website. Once you have selected the items, please register for a wholesale account, and complete your order through the provided checkout process. You can also contact our sales team for assistance with bulk orders.
What is the minimum order quantity (MOQ)?

We have no minimum requirement, however, to have a good representation of the product a few pieces is advised.
Do you offer discounts for bulk purchases?

Since our products are made of a high quality material, we are offering you the best wholesale price. Every piece will have a 1 year manufacturer warranty from the date of purchase.
Can I get a sample before placing a large order?

Yes, we provide sample units at a discounted rate so you can evaluate the quality before committing to a larger purchase. Please contact us directly to arrange for samples.
Do you offer private labeling or custom branding?

For Private labels, there will be a minimum of 100 pcs per color with 20% discount for bulk pricing shipped directly to your practice plus shipping cost. Shipping and customs cost will be bundled.
How long will it take to receive my wholesale order?

Lead times for wholesale orders vary based on the size of the order. In general, orders are processed within 1 to 2 business days except Sundays and Holidays, with shipping time depending on your location. We will provide an estimated delivery timeline once the order is confirmed.
What payment methods do you accept for wholesale orders?

We accept multiple payment methods, including credit cards, wire transfers, and PayPal. For larger orders. Contact our finance department to discuss payment options.
What is your return and exchange policy for wholesale orders?

Wholesale orders are eligible for returns only in the case of defective or damaged products upon delivery. Please notify us within 7 days of receiving your order if there are any issues, and we will arrange for replacements or repairs.
Can I track my order once it's shipped?

Yes, once your order has shipped, we will provide tracking information so you can monitor the delivery status. Shipping times vary depending on your location and shipping method chosen.
How do I contact Cratr Eyewear for wholesale inquiries?

For any wholesale-related inquiries, you can reach out to our sales team via email at [insert contact email], or use the contact form on our website. We are also available for consultations regarding product selection, customization, and order placements.
Can I change or cancel my wholesale order after placing it?

Once an order has been placed, we begin processing it immediately to ensure timely delivery. However, if you need to make changes or cancel your order, please contact us within 24 hours. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
What types of eyewear do you offer for wholesale?

Our Blakspecs acetate is made of N1 premium acetate and the metal frames are made of Aluminum and Titanium. Our CRATR collection is made of Mazzucchelli acetate.
Do you provide marketing materials for retailers?

At the moment, we do not have any promotional materials yet. We are in the process of working on it. However, every Blakspecs and CRATR frame will come with a foldable magnetic case and a cleaning cloth.
Can I get exclusive designs or styles for my store?

Unfortunately, we still do not cater to this type of arrangement.
Do you ship internationally?

Yes, we ship wholesale orders worldwide. Shipping costs and delivery times vary depending on the destination. Please note that customs duties and taxes may apply, depending on your country's regulations, and are the responsibility of the buyer.
What is the warranty policy on Cratr Eyewear products?

We stand by the quality of our products. All Cratr and Blakspecs frames come with a 1 year warranty that covers manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, or misuse. Please contact us if you encounter any issues.
Can I reorder the same styles and designs in the future?

Yes, you can reorder any styles or designs you have previously purchased, provided they are still in stock. We also offer the option to restock popular items regularly. If a product is discontinued, we will work with you to find an alternative solution.
How do I become a Cratr Eyewear wholesale partner?

To become a Cratr Eyewear wholesale partner, simply register for a wholesale account on our website, providing all necessary business information. Once your account is approved, you will gain access to wholesale pricing. Our team is here to assist you throughout the process.
Do you offer financing options for large orders?

Due to the low pricing we offer, we require a pre-payment on all orders.Once a business relationship has been established we will try to work with terms.
What if I have specific shipping preferences or requirements?

If you have specific shipping preferences or need expedited delivery, please let us know when placing your order. We will do our best to accommodate your request, and additional shipping fees may apply depending on the service chosen.